Frequently Asked Questions
Find here all the answers to every questions that you're wondering about FidMe
Add a loyalty card
To add your first loyalty card, let us guide you. Click on Add, choose your card, enter your customer number (or scan your card), and FidMe do the rest ! The application will connect to mobile Internet to recover logo and informations about the loyalty card. You could use FidMe in all circumstances, no need to have network, you just have to show your mobile at checkout, and voilà !
If you card has a barcode or a “2D” code (square), FidMe will recreate it automatically. If you card has just a customer number, FidMe will display it.
How to delete a card ?
iPhone version :
To delete a card, you just have to slide your finger from left to right (or the contrary) then click on the « delete » button which is appearing.
Android version :
To delete a card, you just have to press a few seconds on the chosen card then click on the “delete” button which is appearing.
How to modify one of my cards ?
iPhone version :
You just have to select the chosen card by clicking on it, then choose the “Modify” option. It lets you change the customer number in case of mistake, or add some specific notes relative to a card (like the expiration date).
Android version :
You just have to select the chosen card, click on « Menu » then choose the « Modify » option. It lets you change the customer number is case of mistake, or add some specific notes relative to a card (like the expiration date).
I change my phone : how to recover my cards ?
If you want to recover your loyalty cards from another mobile, that’s very easy. You just have to enter your last name, first name and date of birth then choose the “Recover my account” option in the “Personal” category, and all your cards will appear !
How to protect my account in case of loss or robbery of your phone ?
To avoid that someone can access to your stored cards in FidMe in case of loss or robbery of your phone, there is a way to lock the application by setting a password.
In the category « Preferences », you just have to choose « Protect with personal code » to set a password that will be asked at the lauching of FidMe.
The function "Scan your card" is not available
It may be several reasons. Generally, that’s simply because we don’t have any information about the barcodes of the concerned cards. Don’t hesitate to send us pictures (front and back) of these cards to firstname.lastname@example.org
The Nokia Qt users don’t have this function because of the autofocus of Nokia mobiles camera that is active to more than one meter of distance, which is not practical to scan barcodes !
iPod and iPhone 3G don’t have, at the opposite of of iPhone 3GS or 4, a camera with autofocus, that is necessary to scan barcodes.
I own a loyalty card that is not listed in FidMe
If you own cards that are not listed in our database, don’t hesitate to send us pictures (front and back) of the loyalty cards at email@example.com to let us add this card.
Why the scan doesn't always work in shop ?
Indeed there can be scan problems in shop. There are still many hand-held scanners and checkouts which are not equipped with a technology that can scan the mobile. It can work at a checkout and doesn’t work at another checkout.
Concerning these hand-held scanners, it’s evolving. The important number of users who show their mobiles at checkout is increasing quickly and the brands will have to be equipped faster. But if you see hand-held scanners, try them at first, it generally works better.
Moreover, there are many barcode types : FidMe displays most of them but it still can be differences, if you notice differences, let us know, we will fix it as soon as possible.
Barcodes of some cards are not true to reality
In this case, to let us identify the problem, we will need some pictures of these barcodes at firstname.lastname@example.org
Then, we could do necessary modifications to fix it